Transform Your Aquarium Into an Underwater Masterpiece

Last Updated: November 2025

1. Information We Collect

We collect information that you provide directly to us, including:

• Name, phone number, and contact details when you submit an order form
• Tank specifications and project requirements
• Payment information processed securely through third-party providers
• Communications between you and our team

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your projects
• Provide customer support and respond to inquiries
• Improve our products and services
• Send promotional materials (with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations
• Shipping companies to deliver your orders
• Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

6. Cookies

We use cookies to improve your browsing experience. You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Phone: +1 (305) 274-8593
Address: 2847 Coral Way, Suite 204, Miami, FL 33145

Last Updated: November 2025

1. Acceptance of Terms

By accessing and using AquaArt Designs services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Product Descriptions

We strive to provide accurate product descriptions and images. However, natural materials may vary in color, size, and appearance. All products are handcrafted and unique.

3. Orders and Payment

• All orders are subject to acceptance and availability
• Prices are in USD and subject to change without notice
• Payment must be received before order processing begins
• Custom orders require a 50% deposit

4. Shipping and Delivery

• Shipping times are estimates and not guaranteed
• Free shipping applies to orders over $100 within the continental US
• International shipping may incur additional fees
• Risk of loss passes to you upon delivery to the carrier

5. Returns and Refunds

• We offer a 60-day satisfaction guarantee on standard products
• Custom orders are final and non-refundable
• Items must be returned in original condition
• Refunds will be processed within 10 business days

6. Product Safety

All our products are made from fish-safe, natural materials. However, we recommend:

• Properly cleaning and preparing all decor before use
• Monitoring water parameters after adding new decorations
• Ensuring decorations are appropriate for your specific fish species

7. Limitation of Liability

AquaArt Designs shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the product.

8. Intellectual Property

All content on this website, including images, designs, and text, is the property of AquaArt Designs and protected by copyright laws.

9. Modifications to Terms

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of modified terms.

10. Contact Information

For questions regarding these terms, contact us at:
Phone: +1 (305) 274-8593
Address: 2847 Coral Way, Suite 204, Miami, FL 33145

Shipping Information

We ship to all 50 US states. International shipping is available on request.

Shipping Costs

• FREE shipping on orders over $100 (continental US)
• Standard shipping: $12.99 (3-7 business days)
• Express shipping: $24.99 (2-3 business days)
• Overnight shipping: $39.99 (next business day)

Processing Time

Orders are typically processed within 1-2 business days. Custom orders may require 5-10 business days for preparation.

Tracking

You will receive a tracking number via phone once your order ships. You can track your package through the carrier's website.

60-Day Satisfaction Guarantee

We stand behind the quality of our products. If you're not completely satisfied, you can return standard items within 60 days of purchase.

Return Conditions

• Items must be in original, unused condition
• Original packaging must be intact
• Proof of purchase required
• Custom orders are non-returnable

Return Process

To initiate a return:

1. Contact us at +1 (305) 274-8593 within 60 days of purchase
2. Receive return authorization and instructions
3. Ship items back using trackable shipping method
4. Refund will be processed within 10 business days of receipt

Refund Method

Refunds will be issued to the original payment method. Shipping costs are non-refundable except in cases of defective or incorrect items.

Damaged Items

If your item arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or full refund at no cost to you.